FAQ > Portals

How can I unpublish a document?

You can easily unpublish a document that has already been published in the Tenant, Owner, or Vendor Portal. The process is straightforward and can be done for any portal.

To unpublish a document from the Tenant Portal (similarly for Owners and Vendors), follow these steps:

1. Click on the “Tenants” tab, which will take you to the Tenant Center page.
2. In the Tenant Center, click on the “View Tenant Communication History” link or the “Tenant Communication History” tab under the “Tenant” section. This will open a new page.
3. On the Communications History page, you’ll see all the documents and attachments that have been published to tenants. Select the tenant for whom you want to unpublish the document.
4. Next to the document, click on the “circled x” icon, and a popup window will appear. Click the “Unpublish” button in the popup to remove the document from the Tenant Portal.

Once unpublished, the document will no longer be visible to the tenant in their portal. This same process can be used for the Owner and Vendor portals as well.