FAQ > Online Rent Payments

What happens if the rent is not withdrawn in time or when the tenant does not have enough money in their bank account?

If SimplifyEm.com Property Management Software does not receive a rent payment on time, we will notify you that the payment was not received on time and we will automatically send the tenant a late payment reminder. SimplifyEm.com Property Management Software will not accept any partial online rent payment from your tenant.

SimplifyEm.com Property Management Software will update the worksheet and reports with the “rent overdue” status and will continue to schedule the online rent collection for the next rent due date.

If rent has not been collected via Online Rent Payment due to NSF (Non-sufficient funds), the landlord is required to collect the rent payment manually from the tenant and ensure that there are sufficient funds available in the tenant’s bank account. See details on “How do I record a rent payment collected when there are insufficient funds in my tenant’s bank account?”

Remember, in the event that a tenant has insufficient funds, there is a service fee of $25.00 per incident.