FAQ > Online Rent Payments

Why do I see a pending state even after I verify my bank account? What am I doing wrong?

The Pending state for an Online Rent Payment enabled tenant row indicates that the setup is pending due to any of the following reasons:

1. You may not have setup your payment information . Invite to your tenants won’t be sent out till you setup your payment information.

2. Your tenant has not finished setting up for Online Rent Payment. Once the invite has been sent to the tenant, the tenant needs to create an account, setup and verify their bank account to activate online rent payment.