FAQ > Online Rent Payments

Why do I see Online Rent Payment suspended for a tenant?

Online Rent Payments may get suspended as a result of any of the following reasons:

1. Your tenant changed their bank account.
The tenant will need to verify their bank account to enable online rent payments. SimplifyEm.com Property Management Software will notify you once the tenant has verified their bank account and when SimplifyEm.com Property Management Software is ready to automatically process your rents!

2. Lease Terms expired for the tenant in SimplifyEm.com Property Management Software.
You will need to either renew your lease terms or mark the tenant as moved out.

Every time Online Rent Payment gets suspended, SimplifyEm.com Property Management Software will notify you and the tenant of the suspended state.