If you use TenantCloud to manage rental properties, change is coming.
TurboTenant announced its acquisition of TenantCloud in August 2026, bringing together two established property management platforms. TenantCloud customers are now being transitioned to TurboTenant for ongoing property management.
If you want the broader background first, our guide to what the TenantCloud acquisition means for customers explains what is changing and why the acquisition creates a natural time to reconsider your software.
For U.S. landlords and property managers, a software transition can create understandable questions:
Will all of my data move? Will rent payments continue normally? Will my price change? What should I save before the transition?
Fortunately, a little preparation can remove much of the uncertainty.
TurboTenant has published guidance explaining how the TenantCloud to TurboTenant transition will work. Core property, tenant and payment information is expected to transfer, while some historical information will continue to live in a read-only TenantCloud account.
Before your TenantCloud account migration, take a few minutes to complete these seven checks. Even if the transition goes smoothly, you will have cleaner records, fewer surprises and a better understanding of whether the new platform remains the right long-term fit for your rental business.
Quick TenantCloud to TurboTenant Transition Checklist
Before your account moves:
- Confirm exactly what information transfers and what stays in TenantCloud.
- Save important leases, reports, documents and historical records.
- Record your current subscription price and understand what is confirmed about pricing.
- Verify rent collection, bank accounts, tenant payment methods and recurring payments.
- Reconcile your accounting and save year-to-date financial reports.
- Learn the new TurboTenant workflow and know where to get support.
- Decide whether TurboTenant is the platform you would choose for the long term.
Here is what to look for in each area.
1. Confirm What Data Transfers When TenantCloud Moves to TurboTenant
Why it matters: Not every piece of TenantCloud information will appear inside your new TurboTenant account.
TurboTenant says property details, tenant information, bank account information, tenant payment methods and complete payment history will transfer.
It also says historical information such as applications, screening reports, maintenance requests and messages will remain available through TenantCloud.
That means your old information is not necessarily disappearing, but some records may remain in a separate read-only TenantCloud account rather than moving into the system you use every day.
Before the migration, identify the records you use most often.
Pay particular attention to:
- Lease agreements and other important documents
- Tenant applications and screening reports
- Maintenance history and open maintenance issues
- Tenant and owner communications
- Payment history
- Property and tenant information
- Accounting and year-to-date reports
Once TurboTenant gives you access to the migrated account, verify that your properties, tenants and payment information transferred correctly.
Tip: Do not assume that seeing your properties and tenants means everything else moved too. Check the records you depend on most.
Important warning: TurboTenant tells TenantCloud users not to create a separate TurboTenant account before receiving the migration email. Wait for the official migration instructions and use the account created through that process.
2. Export Your Critical Reports and Documents Now
Why it matters: Even when historical data remains available, keeping your own copy of important business records is a good practice during any software transition.
TurboTenant says historical TenantCloud information will remain accessible, but TenantCloud will serve as the place to view some records that do not move into your new working environment.
Before the TenantCloud account migration, consider downloading or exporting anything you would not want to search for later across two systems.
That might include:
- Current and prior leases
- Owner statements
- Income and expense reports
- Tenant ledgers
- Maintenance records
- Security deposit records
- Vendor information
- Tax-related reports
- Important tenant communications
- Applications and screening information you are permitted to retain
The goal is not to panic and download everything indiscriminately. Focus on records that are important for accounting, taxes, tenant questions, property-owner reporting or future disputes.
For step-by-step detail on exactly what records to preserve, use the 10-item TenantCloud migration checklist.
Tip: Create folders by property and use clear dates in filenames. Six months from now, 123-Main-St_2026-Year-to-Date-Income-Expense.pdf will be much easier to find than report-final-2.pdf.
Also follow applicable privacy and record-retention requirements when storing tenant applications, screening reports or other sensitive information.
3. Review Your Pricing Before the TenantCloud to TurboTenant Transition
Why it matters: Software acquisitions often cause customers to wonder whether their price will immediately change.
In this case, it is important to separate confirmed facts from speculation.
TurboTenant’s current transition guidance says a TenantCloud customer’s existing subscription will remain in place at the same price during the migration.
So there is no reason to assume that the acquisition automatically creates an immediate price increase.
Still, this is a good time to document what you pay today.
Write down:
- Your current TenantCloud plan
- Current subscription cost
- Billing frequency
- Renewal date
- Paid features you depend on
- Transaction or payment-related fees
- Number of units currently managed
Then compare those items with the features and pricing available to you after migration.
Tip: Don’t evaluate software only by the subscription fee. Also consider payment fees, add-on costs, time spent completing accounting work and the level of support included.
4. Verify Rent Collection Before TenantCloud Moves to TurboTenant
Why it matters: Rent collection is one area where even a small transition problem can quickly become a big headache.
TurboTenant says existing rent payments will continue processing, bank account information will transfer, tenant payment methods will transfer automatically and complete payment history will appear in the migrated TurboTenant account.
Those are reassuring protections.
Still, once your new account becomes active, verify:
- The correct bank account is connected
- Each tenant appears under the correct property and lease
- Expected charges and rent amounts look right
- Recent payment history is present
- Upcoming payments are being handled as expected
- Your tenants know where to access their new renter portal
There is also a difference worth checking if you currently absorb ACH fees for tenants.
TurboTenant says that on TenantCloud, applicable ACH fees were invoiced separately. On TurboTenant, those fees may be deducted directly from the rent deposit instead.
That can change how a deposit appears when it reaches your bank account.
Tip: Review the first rent cycle carefully rather than assuming everything is working simply because the account appears correctly.
5. Audit Your Accounting and Historical Financial Records
Why it matters: For many property managers, accounting history is more difficult to reconstruct than property or tenant contact information.
Before any property management software migration, it is smart to establish a clean financial stopping point.
Run and save your most important reports before your TenantCloud account changes.
Depending on how you use TenantCloud, consider reviewing:
- Year-to-date income and expenses
- Property-level income statements
- Rent ledgers
- Security deposit balances
- Bank balances
- Owner statements
- Vendor payments
- Outstanding balances
- Reconciliation reports
- Tax-related reports
TurboTenant specifically confirms that complete payment history will transfer into the new account.
However, payment history is only one part of property accounting.
Saving a clean financial snapshot gives you something to compare against after migration.
Tip: Reconcile accounts before exporting reports whenever possible. Migrating an unresolved accounting discrepancy simply makes the problem harder to trace later.
For professional property managers managing money for owners, this step is especially important.
6. Learn the New Experience and Support Process
Why it matters: Features may accomplish similar jobs while still working differently from one system to another.
TurboTenant includes tools for listings, tenant screening, showing scheduling, rent collection, leases, maintenance tracking, messaging and accounting.
But a feature existing does not necessarily mean the workflow will be identical to the one you used in TenantCloud.
During your first few days, test the jobs you perform most often.
For example:
- Record an expense
- Find a tenant’s payment history
- Run an accounting report
- Review a maintenance request
- Locate a lease
- Send a tenant message
- Review a property
- Check your bank and payment settings
If employees or assistants use your property management software, have them test their normal workflows too.
Also understand where to go when you need help.
Tip: Don’t wait for an urgent rent, accounting or tenant problem to learn how support works. Test the help resources early.
7. Decide Whether the New Platform Still Fits Your Long-Term Needs
Why it matters: This is the check that is easiest to skip.
When one software company acquires another, it is natural to follow the transition path that has already been created for you.
That may turn out to be exactly the right choice.
But there is another way to look at the TenantCloud to TurboTenant transition:
You are already being asked to adapt to a different platform. That makes this a natural time to decide what you would choose if you were selecting property management software today.
Consider the next three to five years rather than only the next few weeks.
Ask yourself:
Accounting: Does the system give you the income, expense, reconciliation, owner and tax reporting you need?
Ease of use: Can you and your team handle everyday work without unnecessary steps?
Support: When something goes wrong, can you get the type of help you prefer?
Growth: Will the software still fit if you manage more units or take on additional owners?
Cost: Do subscription and transaction costs remain reasonable as your portfolio grows?
Workflow: Can you comfortably manage payments, tenants, accounting, maintenance, documents and communication?
The acquisition itself does not mean you should leave.
It simply gives you a logical reason to re-evaluate before becoming comfortable with another system by default.
If you decide to compare your options, the best TenantCloud alternatives for 2026 guide compares SimplifyEm, TurboTenant, DoorLoop, Buildium and AppFolio across pricing, accounting, support and portfolio fit.
What If the New Platform Doesn’t Feel Like the Right Fit?
If you complete the checklist and TurboTenant fits your needs, your decision may be simple.
If it does not, this is also a reasonable time to compare alternatives.
SimplifyEm Property Management Software is one option worth considering for U.S. property managers and landlords who place a high value on straightforward day-to-day management, accounting and accessible support.
SimplifyEm has operated since 2006 and combines rental management with income and expense tracking, detailed reporting, owner reports, bank reconciliation, online payments, leases, maintenance management, tenant and owner portals and other everyday property-management tools.
Its published plans are based on the number of units managed, allowing property managers and landlords to see how pricing changes as their portfolio grows.
SimplifyEm subscriptions also include onboarding and training along with email, text and live phone support.
The point is not that every TenantCloud customer should automatically switch to SimplifyEm.
It is that if you have to learn a different workflow anyway, this is one of the easiest times to compare your choices before settling into another system.
For landlords and property managers who especially value accounting, reporting, simplicity and hands-on support, SimplifyEm deserves a look.
TenantCloud TurboTenant Transition Checklist: Save This Before You Move
Use this checklist before and immediately after your account transition:
☐ Wait for the official TurboTenant migration email—do not create a separate TurboTenant account early.
☐ Confirm which records transfer and which remain in read-only TenantCloud.
☐ Save important leases, reports and historical records you may need later.
☐ Record your current subscription, price and renewal information.
☐ Verify properties, tenants and bank information after migration.
☐ Check your first rent-payment cycle and ACH fee handling.
☐ Save year-to-date accounting and tax reports before the move.
☐ Compare financial balances and payment history after migration.
☐ Test the everyday workflows you use most.
☐ Understand how to get support when you need it.
☐ Decide whether the new platform meets your long-term needs rather than simply accepting it by default.
Prepare First, Then Decide What Comes Next
The acquisition of TenantCloud does not need to turn into a stressful software emergency.
TurboTenant has put a transition process in place, and several important pieces of information—including properties, tenant details, bank/payment information and payment history—are expected to move automatically.
Your job is to verify the information that matters to your business, protect important records and understand how your day-to-day workflow will change.
Then make a deliberate decision.
You may decide TurboTenant works well for you.
Or you may decide that this transition is the right time to look for a different long-term home for your rental business.
If simplicity, strong property accounting and accessible support are high on your list, you can also explore SimplifyEm Property Management Software before making that decision.
SimplifyEm offers a 15-day free trial with no credit card required, giving you a way to compare the experience without committing to another platform first.
The most important thing is not to rush.
Complete the checklist, understand your options and choose the property management software that fits the way you want to run your business going forward.
Related Articles
- TenantCloud Acquired by TurboTenant: What Customers Need to Know— understand the acquisition, what is changing and what it means for customers.
- Best TenantCloud Alternatives After the TurboTenant Acquisition (2026)— compare the leading replacement options before committing long term.
- TenantCloud Migration Checklist: 10 Things to Save Before You Move— a more detailed backup guide covering data, documents, reports and settings.
